frequently asked questions
Do I have to sign a licence agreement?
No. A non-exclusive, virtual “shrink wrap” licence agreement covers the use of any The Write Response lists. Our product contains data only and includes no operating software or system specific instructions.
Are there any additional fees?
No. All prices noted on this website include the Australian Goods & Services Tax (GST). Lists are for purchase and multiple use and are not a per-thousand rate. There is no set-up fee. Prices include delivery by email attachment. A tax invoice will be issued for all Australian sales.
Is deliverability guaranteed?
Deliverability guarantees, where applicable, do not apply to phone/fax numbers and email addresses.
What if I want to update a previously purchased list?A 50% discount applies only if the update purchase is made within 13 months of the original purchase for direct end user clients only. This update offer does not apply to agencies, brokers and other resellers.
Are your lists barcode compliant?Australia Post’s barcode discount postal system is based on matching mailing list addresses with addresses in the Postal Address File (PAF), the central database of all Australian addresses. Schools and educational institutions present a unique problem as many official addresses lack street numbering or alternative, barcode-able addressing. The Write Response has worked hard to bring you Australia’s highest barcode match rate for schools at more than 95%.
We’ve examined every school record individually and matched it with its proper address in Australia Post’s latest version of the PAF. And we’ve not only run the records through the usual matching process, we’ve picked out every property name in the PAF and ensured it is matched with the correct address – eliminating addressing errors even made by the school, the Education Department and Australia Post. This very high barcode match rate means that in many cases the cost of your list will be covered by the additional postal discount you’ll achieve by using the list.
Can you provide mailing labels?
Note: The Write Response reserves the right to change, amend or withdraw from sale any list or service at any time without notice. All prices and conditions are current as at 1 December 2015. All lists, promotional material and licence agreements are copyright of The Write Response. If you are unsure about conditions of sale, data inclusions or any other aspect of these lists please contact us before purchase. Copyright owned by The Write Response Pty Ltd ACN 085 119 348.
We reserve the right to refuse sale to any person or organisation. Pricing applies to direct end-users only. Agencies and brokers must contact us direct.